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Frequently Asked Questions
Do you charge sales tax?
Gst is included in our prices.
I do not know if my payment has been accepted, what do I do?
Contact us via phone 1300 851 412 or email us at info@tiesncuffs.com.au. Alternatively, click on the Live Support link on our homepage to speak with one of our support staff live online or leave a message.
How can I view my past purchases?
You cannot view them online, however we can send them to you upon request.
What forms of payment do you accept?
Ties'n'Cuffs currently accepts Visa, Mastercard, American Express, Dinners Club, Direct Deposit, Money Orders, Bank Cheque, Paypal Payment and we even take orders over the phone and via fax.
I forgot my password, what do I do?
Enter your email address at checkout then click on Forgotton password? Your password will be sent to your email address.
What is your returns policy?
If you are not completely satisfied with the manufacturing quality of your product, Ties'n'Cuffs is happy to refund your money, providing the product is returned to us in its original condition and undamaged, including the outer packaging. We will not refund you back any cost in sending us back the returned goods. No refunds will be made for incorrect choice.
We do not refund or exchange on any custom made or personalised products, and we do not refund or exchange any sale items.
Is it safe to order online?
Online shopping is rapidly becoming a worldwide choice for convenient shopping. All credit card transactions are completed via a St George hosted gateway. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected with the best encryption software in the industry - SSL 128-bit encryption (Secure Socket Layers). Once your transaction has been completed in this secure environment, your credit card details are not stored. This is why even if we recognise you during your next visit, you will have to fill in your credit card details again.
What is your privacy policy?
Ties'n'Cuffs, is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
You may, from time to time, receive information from us about new products and special offers we think you'll like. We won't share your email address with other companies. If you'd like to opt out of receiving future emails from Ties'n'Cuffs, follow the procedure outlined in the Opt-out section of the email.
Do you ship to military addresses?
Yes we do.
What are your shipping options and fees?
Delivery in Australia is FREE. Delivery times will vary from area to area. All credit card payments within Australia will receive items within the next 3 working day via Regular post. Orders are generally processed the day they are ordered. For all other payment methods we will dispatch the item via regular post within 24 hours of confirmation of your payment. Most areas will receive the item within 5 working days. You also have the option to upgrade your shipping to Registered Post for $5 or Express post for $13.
This excludes all personalised and custom made products as per product descriptions. (5 days for engraved items and 3 to 4 weeks for custom made). Please check product descriptions for lead times on delivery.
If an order is urgent, we can arrange a courier at you own cost.
Can I place an international order?
We can deliver to pretty much address in the world. The cost is calculated when you place your order online and is based on the weight and size of the package. Delivery times will vary from country to county, however please allow enough time as we are based in Sydney, Australia. Generally, international shipping can take up to 15 days. We do not guarantee shipping delivery times. We might also need additional information in order to fulfill your order. This might be a copy of a driver's license or a photocopy of the back of the credit card. This process is in place to protect you, the card holder.
How can I find out when I will receive my order once I have placed it?
Within 24 hours of placing your order, you will receive an email confirming your shipping details and the estimated date of arrival.
The product I ordered is on backorder. Is there an additional charge?
There is no additional charge for products on backorder.
Can I check the status of my order?
Within 24 hours of placing your order, you will receive an email confirming your shipping details and the estimated date of arrival. You will receive another email once your order has been shipped. You can also contact us via phone or email should you require any additional information.
What is your warranty?
No refunds will be made for incorrect choice. All our products are the 100% genuine name articles. We are 100% satisfied with our quality that we will refund your money completely if you are not 100% satisfied with the authenticity of the product.
How can I get technical support?
For technical support, you can click on the Ties and Cuffs Live Support link on our homepage to speak to one of our support staff live online, or leave a message. Or else just call us on 1300 851 412.
Why do I need to provide my email address?
Your email address is required to email you your invoice and order status. It is also used to contact you about the services on our site for which you have expressed interest.
Why do I need to leave my phone number?
This is optional, but is encouraged so that we have another means of contacting you regarding an order.
What are the Terms and conditions of purchases from this site?
Ties'n'Cuffs accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so.
Gst is included in our prices.
I do not know if my payment has been accepted, what do I do?
Contact us via phone 1300 851 412 or email us at info@tiesncuffs.com.au. Alternatively, click on the Live Support link on our homepage to speak with one of our support staff live online or leave a message.
How can I view my past purchases?
You cannot view them online, however we can send them to you upon request.
What forms of payment do you accept?
Ties'n'Cuffs currently accepts Visa, Mastercard, American Express, Dinners Club, Direct Deposit, Money Orders, Bank Cheque, Paypal Payment and we even take orders over the phone and via fax.
I forgot my password, what do I do?
Enter your email address at checkout then click on Forgotton password? Your password will be sent to your email address.
What is your returns policy?
If you are not completely satisfied with the manufacturing quality of your product, Ties'n'Cuffs is happy to refund your money, providing the product is returned to us in its original condition and undamaged, including the outer packaging. We will not refund you back any cost in sending us back the returned goods. No refunds will be made for incorrect choice.
We do not refund or exchange on any custom made or personalised products, and we do not refund or exchange any sale items.
Is it safe to order online?
Online shopping is rapidly becoming a worldwide choice for convenient shopping. All credit card transactions are completed via a St George hosted gateway. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected with the best encryption software in the industry - SSL 128-bit encryption (Secure Socket Layers). Once your transaction has been completed in this secure environment, your credit card details are not stored. This is why even if we recognise you during your next visit, you will have to fill in your credit card details again.
What is your privacy policy?
Ties'n'Cuffs, is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
You may, from time to time, receive information from us about new products and special offers we think you'll like. We won't share your email address with other companies. If you'd like to opt out of receiving future emails from Ties'n'Cuffs, follow the procedure outlined in the Opt-out section of the email.
Do you ship to military addresses?
Yes we do.
What are your shipping options and fees?
Delivery in Australia is FREE. Delivery times will vary from area to area. All credit card payments within Australia will receive items within the next 3 working day via Regular post. Orders are generally processed the day they are ordered. For all other payment methods we will dispatch the item via regular post within 24 hours of confirmation of your payment. Most areas will receive the item within 5 working days. You also have the option to upgrade your shipping to Registered Post for $5 or Express post for $13.
This excludes all personalised and custom made products as per product descriptions. (5 days for engraved items and 3 to 4 weeks for custom made). Please check product descriptions for lead times on delivery.
If an order is urgent, we can arrange a courier at you own cost.
Can I place an international order?
We can deliver to pretty much address in the world. The cost is calculated when you place your order online and is based on the weight and size of the package. Delivery times will vary from country to county, however please allow enough time as we are based in Sydney, Australia. Generally, international shipping can take up to 15 days. We do not guarantee shipping delivery times. We might also need additional information in order to fulfill your order. This might be a copy of a driver's license or a photocopy of the back of the credit card. This process is in place to protect you, the card holder.
How can I find out when I will receive my order once I have placed it?
Within 24 hours of placing your order, you will receive an email confirming your shipping details and the estimated date of arrival.
The product I ordered is on backorder. Is there an additional charge?
There is no additional charge for products on backorder.
Can I check the status of my order?
Within 24 hours of placing your order, you will receive an email confirming your shipping details and the estimated date of arrival. You will receive another email once your order has been shipped. You can also contact us via phone or email should you require any additional information.
What is your warranty?
No refunds will be made for incorrect choice. All our products are the 100% genuine name articles. We are 100% satisfied with our quality that we will refund your money completely if you are not 100% satisfied with the authenticity of the product.
How can I get technical support?
For technical support, you can click on the Ties and Cuffs Live Support link on our homepage to speak to one of our support staff live online, or leave a message. Or else just call us on 1300 851 412.
Why do I need to provide my email address?
Your email address is required to email you your invoice and order status. It is also used to contact you about the services on our site for which you have expressed interest.
Why do I need to leave my phone number?
This is optional, but is encouraged so that we have another means of contacting you regarding an order.
What are the Terms and conditions of purchases from this site?
Ties'n'Cuffs accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so.
